VOAR, which includes all affiliated entities and subsidiaries (collectively, "VOAR," "we," or "us"), values your privacy and is committed to protecting your personal data. We recognize that privacy is important to you, and we want to ensure that you are fully informed about how we collect, use, and disclose your Personal Data.

This Privacy Notice outlines the privacy practices of VOAR for Personal Data that we collect through:
The website where you are accessing this Privacy Notice (collectively referred to as the "Website"), which includes personal data collection via:
▸ Room bookings at VOAR’s exclusive properties in Florianopolis, Brazil.Event inquiries related to luxury weddings, private events, and special experiences.
▸ Our social media pages (collectively, "Social Media Pages").
▸ Email communications and WhatsApp messages that link to this Privacy Notice.
▸ Your visits, stays, or interactions at VOAR properties, including accommodation bookings, spa services, and concierge services.
▸ Your membership to VOAR Club and related offerings.

We collectively refer to the Website, Social Media Pages, and emails as the "Online Services," and together with offline interactions, the "Services."

"Personal Data" refers to information that can identify you as an individual or relate to an identifiable person. We collect the following Personal Data:
▸ Contact Information: Name, email, phone number, postal address.
▸ Financial Information: Credit card details, CVV, expiration date.
▸ Travel Profile Data: Arrival/departure times, passport and visa information, accommodation preferences.
▸ Booking & Resort Interaction Information: Room preferences, event bookings, special requests.
▸ VOAR Club Membership Information: Contact details, membership benefits, preferences for special offers.
▸ Social Media & Communication Information: Public profiles, account IDs, WhatsApp contact details, photos, videos.
▸ IP Address & Location Data: Data derived from your IP address to assess approximate location.
▸ Images and Audio Data: Security camera footage in public areas, photographs and videos captured for service improvements.
▸ Special Requests & Preferences: Dietary needs, allergies, mobility requirements, and other personalized data provided during your stay.

We may also collect personal data about companions (e.g., names and ages of children) to ensure comfort and convenience during your visit. This information helps us deliver tailored services, such as adding a crib or extra bed for children.

Personal Data is collected in various ways, including:
▸ From the Online Services: When you make a booking, sign up for newsletters, or connect with us through social media or online forms.
▸ During Your Stay at VOAR Properties: Collecting data on services such as spa visits, room preferences, and dining choices.
▸ From VOAR Club Members: When you sign up for membership or engage in loyalty benefits.
▸ From Third-Party Partners: We may also receive information from travel agencies, booking platforms, and marketing partners who share your data with us.

We collect Personal Data to provide our Services. Failure to provide required information may limit our ability to provide certain Services. If you disclose Personal Data about others, you represent that you have permission to do so and to allow us to use it in accordance with this Privacy Notice.

We use cookies and similar technologies to collect additional data regarding your use of our Online Services. This includes browsing data, device details, and your interactions with our website and emails. For more information, please see our Cookie Policy.

We and our service providers use your Personal Data for the following purposes:
▸ Providing Services: Processing bookings, facilitating reservations, ensuring a smooth experience during your stay, and responding to requests.
▸ Marketing Communications: Sending promotional emails and newsletters with updates on VOAR events, offers, and services.
▸ Personalization: Customizing your experience based on your preferences and needs (e.g., room preferences, dietary requirements, special occasions).
▸ Member Services: Managing your VOAR Club membership and its related benefits, such as exclusive offers, loyalty points, and personalized customer service.
▸ Legal Compliance & Fraud Prevention: To comply with legal obligations, verify identity, conduct anti-money laundering checks, and prevent fraud.

We may share your Personal Data with:
▸ VOAR Affiliates: Other companies within the VOAR network for the purposes outlined in this Privacy Notice.
VOAR Group Partners: External service providers and suppliers that assist in delivering services to you, such as spas, restaurants, fitness centers, and local tour operators.
▸ Third-Party Service Providers: Companies that support our online booking systems, payment processing, customer service, and data analysis.
▸ Legal & Compliance Obligations: To comply with applicable laws, respond to governmental requests, or cooperate with law enforcement.

We may also disclose your Personal Data in the event of a business transaction, such as a merger, sale, or acquisition.

Please note that this Privacy Notice doesn’t apply to the privacy practices of third-party services, including social media platforms or websites that may be linked through our Online Services. While we strive to offer a secure experience, we encourage you to review the privacy policies of these third parties to better understand how your information is handled.